Book a bike parking space and locker or hire a bike - here's how

• A dry and clean parking space.
• Increased theft protection compared to a freely accessible parking space.
• Increased protection against vandalism
• Simple online registration via an electronic access and booking system.
• Quick access to the facility via a code, no need to organise a key.

Safe parking space, locker and bike boxes

1. You select your location, a parking space or locker and the desired rental period.
2. You register by entering your contact details.
3. You select a payment method. These are possible: PayPal, credit card, SEPA direct debit.
4. After successful payment, you will receive your personal access data by e-mail.
5. Now you can use the bike-and-ride facility on site.
6. You can also spontaneously book a parking space without registering or reserving via radparken-tuebingen.de. To do this, please contact the staff at the bike station on site. Payment can also be made in cash.

 

Bike parking service

1. You select your location, a parking space or locker and the desired rental period.
2. You register by entering your contact details.
3. You select a payment method. These are possible: PayPal, credit card, SEPA direct debit.
4. After successful payment, you will receive your personal access data by e-mail.
5. Now you can use the bike-and-ride facility on site.
6. You can also spontaneously book a parking space without registering or reserving via radparken-tuebingen.de. To do this, please contact the staff at the bike station on site. Payment can also be made in cash.

 

Bike rental

1. You select your location, the desired rental bike and the rental period.
2. You register by entering your contact details.
3. You select a payment method. These are possible: PayPal, credit card, SEPA direct debit.
4. After successful payment, you will receive your personal access data by e-mail.
5. You collect your rental bike from the bike repair shop at the bike station.
6. You can also spontaneously book a rental bike without registering or reserving via radparken-tuebingen.de. To do this, please contact the staff at the bike station on site. Payment can also be made in cash.

There are three payment options available: PayPal, credit card and SEPA direct debit. Payment is processed by PayPal Plus for all payment methods. PayPal Plus must therefore be selected for all payment methods during the booking process. After booking, you will be redirected to PayPal and have the choice of three payment methods. Payment is possible without a PayPal account.

 

• A profile confirmation message
• A registration confirmation for your profile
• A booking confirmation with your access data to the facility
• Payment reminders
• A payment confirmation or invoice
• Information about extending a booking

An e-mail will then be sent with the subject ‘Please confirm your profile for Radparken Tübingen’. Please check your inbox! In this e-mail you have to confirm your e-mail address. After successful confirmation, an e-mail with the subject ‘Welcome to Radparken Tübingen’ will be sent and your profile will be created.

 

If you do not wish to create an account, you also have the option of making a booking as a guest for the bike parking service and bike rental. To do this, you must select the guest login in the booking process and enter your first name, surname and email address. A temporary account will then be created for the booking period. The access data will be sent to the e-mail address provided and cannot be viewed by anyone else.

Please note that you will have to re-enter your details for each subsequent booking and that you will not be able to access past bookings.

 

You can only use the safe parking space, lockers and bike boxes if you have created a profile.

Use with QR code (bike parking service, safe parking space, locker stations, bike boxes, bike rental):

Once you have paid, you will receive your personal access data in the form of a QR code and booking number by e-mail. You can print this out or save it to your smartphone.

To open the facility, return your bike to the staff or collect your rental bike from the bike station, have your QR code ready at the access terminal reader or your booking number.

 

Use with PIN code (bike boxes only)

Before use, you must register directly at the system once for each booking period. To do this, enter your access data on the control element of the system. You can then open the door. Proceed as follows:

• Enter the # key --> Then enter all the access data, e.g:
• Valid until Date: 20240815
• Number: 002
• PIN: 5678
• Checksum: 548321

To open the system, enter your number and PIN directly without dialling a key, e.g:

• Number: 002
• PIN: 1234

 

Use with RFID card (safe parking space only)

To use an RFID card, please contact the bike station.

Depending on the type of the station (e.g. bike boxes, lockers), charging sockets are available. You will find this information directly at the location when selecting a parking space.

 

Bike parking space:

When booking the parking space for “1 day”, it is booked until the following day at 11.59 pm. For example: If a parking space is booked for one day on 15.03.24 with immediate effect, the booking is valid until the following day 16.03.24 at 11.59 pm.

 

Rental bike:

When booking a rental bike for “1 day”, the booking is valid for the respective booking day within the opening hours of the bike station. This means that the rental bike must be returned on the same day. The opening hours of the bike station must be observed.

 

The renewal function is available:

• 30 days before the end of the term for annual bookings
• 14 days before the end of the term for monthly bookings
• for weekly bookings 3 days before the end of the term
• for daily bookings 12 hours before the end of the term
• To extend an existing booking, log in with your access data under My account.
• Go to “My active bookings”.
• The “Extend” button appears on the left under Booking status (if you are close to the end of the term), select it and follow the familiar booking process
• After renewing, you will receive new access data with a longer term.
• Please note: Once you have received the new access data, your old access data is no longer valid and you can now only use the system with the new access data.

During the rental period, you can open and close the door as often as you like using your access data.

You can view the login details at any time in the My Account login area under “My active bookings”. To do this, you must log in with your e-mail address and password. You will also receive an e-mail with the access data after booking. The subject line is “Your PIN for your booking - booking number: 7-XXXXXX”.

If, for example, you have forgotten your access details or have been observed entering your PIN, you can request your access details again as follows:

• Log in to the login area under My account with your e-mail address and password
• Click on “My active bookings” and on the corresponding booking number
• Click on “Request new access details”

You will then be sent new access details by e-mail. You will also see these in your login area.

Please contact us if you wish to change the e-mail address you have stored. We will be happy to arrange the change of address for you.

No, your bike is not automatically insured. Kienzler Stadtmobiliar GmbH is not liable for stolen items or other damage.

Tip: Check your existing insurance policies.

The station is owned by the city of Tübingen. The stations are operated and managed by Radstation Tübingen - Bruderhaus Diakonie. If you have any general questions about the station, please contact:

Radstation Tübingen
Europaplatz 18
72072 Tübingen

Landline: +49 7071 7909904

Email: radastation-tuebingen(at)t-online.de

The company Kienzler Stadtmobiliar takes care of the rental on behalf of the city and is the contractual partner and payment recipient. If you have technical questions or problems with booking, use or payment, Kienzler will help you.