Use with QR code (bike parking service, safe parking, lockers, bike boxes, bike rental):

Once payment has been made, you will receive your personal access details in the form of a QR code and booking number by e-mail. You can print this out or save it to your smartphone.

To open the station, return your bike to the staff or collect your rental bike from the bike station, have your QR code ready at the access terminal reader or your booking number.

 

Use with PIN code (bike boxes only)

Before use, you must register directly at the station once for each booking period. To do this, enter your access data on the station's control element. You can then open the door. Proceed as follows:

• Enter the # key --> Then enter all the access data, e.g:
• Valid until Date: 20240815
• Number: 002
• PIN: 5678
• Checksum: 548321

To open the system, enter your number and the PIN directly without pre-selecting a key, e.g:

• Number: 002
• PIN: 1234
   

Use with RFID card (safe parking only)

To use an RFID card, please contact the bike station.

 

If you still have problems opening the door, please contact our support team.

The door does not open automatically. The box is released again on the booking platform for everyone to book and can be booked by someone else. If the bike is still inside, it may be found by the person renting it again, depending on the type of station. In this case, they should contact us directly. If another box is available at the desired location, the person renting it later can book it and will be refunded the rental fee for the first booking.

As long as no other user has booked, the door can be opened again after the rental period has expired.

A reminder email will be sent as soon as the booking can be extended. You can find more information on this under How it works at the question “How can I extend a booking?”.

After you have entered your personal data for profile registration, an e-mail will be sent to you automatically to confirm your e-mail address. Please also check your spam folder. If you cannot find an e-mail in your spam folder either, please contact us and we will confirm your profile manually. You can then make your booking.

If all places are already fully booked, you can be placed on the waiting list:

• Register here in the booking portal with your e-mail address and password and confirm your registration via the link sent to you by e-mail.
• Select the desired location and add your name to the waiting list directly when you select your place.
• As soon as a place becomes available, you and all other interested parties on the waiting list will be informed by e-mail. The first person to book will receive the free place.
• After receiving this information, you will be removed from the list and will have to put your name on the waiting list again if required.

Payment can be made within 45 minutes of booking.

• To do this, log in to My Account.
• Click on “My orders”.
• If payment is still possible, the “Pay” button will appear when booking.
• After 45 minutes and no payment has been made, the order will be automatically deleted.
• Please book again!

PayPal Plus is our service provider for all payment methods. Our programmers of the booking platform have no influence on what happens at the service provider. It is best to ask PayPal directly why your account was not accepted. Unfortunately, we are not allowed to do this for you for data protection reasons.

You can find PayPal's contact details on this page: https://www.paypal.com/de/smarthelp/contact-us

 

Further application tips:

• try opening the website with a different browser if necessary (not every browser supports the payment provider PayPal Plus)
• your device's anti-virus program may also be blocking the website or payment provider
• if necessary, try opening the website on another device